Returns & Exchanges Policy

This policy applies to merchandise purchased from Evolve Physiotherapy & Mastery through our online store. It does not apply to clinic services, appointments, or digital programs.

Return window

You may request a return or exchange within 7 days of receiving your order.

Condition

Items must be unused and in their original condition, with tags attached where applicable. We cannot accept returns or exchanges for items that have been worn, washed, altered, or damaged after delivery.

How to start a return or exchange

Email us at admin@evolvephysioam.com with your order details and whether you would like a return or exchange. We will reply with the next steps, including where to send the item.

Return shipping

Return shipping is paid by the customer. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit on the way back to us.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds are issued only after we confirm the merchandise meets the conditions above.

Exchanges

If you would like to exchange an item for a different size or product, email us using the details above. Exchanges are subject to stock availability and the same condition requirements.

Contact us

For any questions about returns or exchanges, contact us at admin@evolvephysioam.com.